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Twingo Discussions by Generation
Twingo Renaultsport 133
Leaking scuttle panel
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<blockquote data-quote="JMR" data-source="post: 99845" data-attributes="member: 1068"><p>Ok, so the car is booked in next week at Renault and I've reported this to RUK customer services.</p><p>The guy I spoke to on the phone this morning is catching up with Hayley Ward to discuss how other peoples car have been dealt with and resolved.</p><p></p><p>I had half an hour on the phone to Rob, nice bloke, early indications are that RUK have stepped up their focus on customer services somewhat.</p><p></p><p>I felt very reassured that this will be dealt with in a prompt manner.</p><p>If the garage care as much as he seemed to care then all will be good. Fingers crossed.</p><p></p><p>He is going to contact the garage prior to next weeks appointment and keep in touch with them during the day when my cars there to see what the diagnosis is and the solution.</p><p></p><p>I mentioned that I use the Twingo133, MyRenault, Renaultsport, Cliosport forums, and I think this may have prompted a pricking up of the ears for RUK, as they obviously dont want people slagging them off all over the interweb.</p><p></p><p>I hope I can post up a favourable response in a few days time.</p></blockquote><p></p>
[QUOTE="JMR, post: 99845, member: 1068"] Ok, so the car is booked in next week at Renault and I've reported this to RUK customer services. The guy I spoke to on the phone this morning is catching up with Hayley Ward to discuss how other peoples car have been dealt with and resolved. I had half an hour on the phone to Rob, nice bloke, early indications are that RUK have stepped up their focus on customer services somewhat. I felt very reassured that this will be dealt with in a prompt manner. If the garage care as much as he seemed to care then all will be good. Fingers crossed. He is going to contact the garage prior to next weeks appointment and keep in touch with them during the day when my cars there to see what the diagnosis is and the solution. I mentioned that I use the Twingo133, MyRenault, Renaultsport, Cliosport forums, and I think this may have prompted a pricking up of the ears for RUK, as they obviously dont want people slagging them off all over the interweb. I hope I can post up a favourable response in a few days time. [/QUOTE]
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Twingo Discussions by Generation
Twingo Renaultsport 133
Leaking scuttle panel
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